Privacy Policy

1. Who We Are

Nuri is a home support coordination service based in Kuala Lumpur, Malaysia. We help families arrange practical support and guidance for older relatives living at home. For the purposes of this policy, Nuri acts as the data controller for personal information collected through this website and through our enquiry process.

Business name: Nuri
Address: No. 22, Jalan Sultan Ismail, 50250 Kuala Lumpur, Wilayah Persekutuan, Malaysia
Contact: [email protected]

2. What Personal Data We Collect

When you use the contact form on our website or get in touch by phone or email, we may collect:

• Your name
• Your email address
• Your phone number (if provided)
• Details about your situation or enquiry (as you choose to share them in your message)

We also collect certain technical data automatically when you visit our website, including IP address, browser type, pages visited, and time of visit. This data is collected through analytics cookies where you have consented to their use.

3. How We Collect Data

• Contact form: Information you submit via the enquiry form on our homepage
• Email and phone: Information you share when contacting us directly
• Cookies and analytics: Technical data collected automatically — see our Cookie Policy for details

4. Legal Basis for Processing

We process personal data on the following bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Consent: When you submit an enquiry form, you consent to us using your details to respond to your request.
• Legitimate interest: We may use contact details to follow up on an ongoing enquiry where there is a reasonable expectation that we will do so.
• Contract: When an arrangement is agreed, processing is necessary to fulfil that arrangement.

5. How We Use Your Data

• To respond to your enquiry or question
• To discuss and arrange the appropriate service for your family
• To send information relevant to your arrangement (session reminders, guides, follow-up)
• To improve our website and services using anonymised analytics data
• To comply with legal obligations if required

We do not use your personal data for automated decision-making or profiling. We do not use your contact details for unsolicited marketing.

6. Data Sharing

We do not sell personal data to third parties. We may share data only in the following limited circumstances:

• Analytics providers: Anonymised usage data may be shared with website analytics services (such as Google Analytics) where you have consented to analytics cookies.
• Service delivery: If your arrangement involves a specific team member, the details necessary for that arrangement are shared internally within the Nuri team.
• Legal requirement: We may disclose data if required by law, court order, or regulatory authority.

7. Data Retention

We retain personal data only for as long as necessary:

• Enquiry data (no arrangement taken up): Deleted after 6 months
• Arrangement records: Retained for up to 3 years after the arrangement concludes for administrative and legal purposes
• Analytics data: Retained in anonymised form for up to 26 months

8. Data Security

We take reasonable technical and organisational measures to protect your personal data:

• Secure, encrypted transmission (HTTPS) on our website
• Access to personal data limited to team members who need it for service delivery
• Regular review of data held and deletion of data no longer required
• In the event of a data breach, we will notify affected individuals and, where required, the relevant authority in accordance with the PDPA

9. Cookies

Our website uses cookies. Essential cookies are always active and required for the site to function. Analytics and preference cookies are only activated with your consent. For full details, please read our Cookie Policy.

10. Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete data
• Withdrawal of consent: Withdraw consent to processing at any time (this does not affect lawfulness of prior processing)
• Limit processing: Ask us to restrict how we use your data in certain circumstances
• Erasure: Request deletion of your data where it is no longer needed for the purpose it was collected
• Complaint: Lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your data has been mishandled

To exercise any of these rights, contact us at [email protected]. We aim to respond within 14 days.

11. Third-Party Links

Our website may contain links to external websites (for example, mapping services or informational resources). We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.

12. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our website, please contact us so we can remove it.

13. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website following any change constitutes acceptance of the revised policy. We encourage you to review this page periodically.