About Nuri
A Team Built Around the Home
Nuri was started with a straightforward aim: to make daily life at home a little easier for older adults and to give their families a reliable, calm point of contact.
Back to HomeOur Story
How Nuri Came to Be
Nuri came together in Kuala Lumpur when a small group of people noticed that many families caring for an older relative at home were managing well on their own but missing small, consistent forms of help — someone to explain a device, organise a gathering, or simply sit and walk through a routine together.
The name Nuri comes from a Malay word for a kind of bird known for being close to home. It felt right for what we wanted to offer: a presence that is warm and familiar, not clinical or institutional.
We started with one-to-one conversations in family homes around the Klang Valley and grew from there based on what families actually asked for — no formal waiting lists, no complicated intake processes, just a helpful point of contact who could be reached easily and who followed through.
Our Mission
What Drives Us Day to Day
Our work focuses on the ordinary moments that make life at home feel settled: a family member knowing how to video call a grandchild in Penang, a birthday arranged without stress, or a family simply feeling more at ease because they understand a bit more about what day-to-day life looks like for an older relative.
We do not make large promises. We are careful about what we say we do, and we focus on delivering it in a way that respects the household's own routines and preferences.
Every family that works with us shapes how we approach the next one. That exchange — listening, adjusting, improving — is something we consider central to how Nuri operates.
The People
Who You Are Likely to Hear From
Our small team brings together people with backgrounds in community work, household coordination, and adult education.
Rozana Ahmad
Founding Coordinator
Rozana spent over a decade working with family support organisations in the Klang Valley before starting Nuri. She oversees how new families are welcomed and how sessions are shaped.
David Tan
Technology Support Lead
David takes care of the Technology Connection Help service. He has a patient, unhurried way of explaining things and a strong track record of making devices genuinely useful for older adults.
Lena Murugan
Occasions Coordinator
Lena manages Festive & Occasion Support. She brings an organised, calm approach to family events and has a detailed understanding of what makes gatherings feel welcoming rather than rushed.
How We Work
Standards We Hold Ourselves To
These are not policies hung on a wall — they are the practical commitments that shape each engagement.
We listen before we act
Every new engagement begins with a conversation, not a form. We want to understand the household, its routines, and what the family actually needs.
Household privacy respected
Information shared with us stays within our team on a need-to-know basis. We do not share family details with third parties without explicit agreement.
Clear scope, no surprises
Before any service begins, we confirm the scope in writing. Both the family and the Nuri team agree on what is included so there are no misunderstandings later.
Consistent team members
Where possible, the same people visit each household. Familiarity matters for older adults and reduces the friction of adjusting to new faces each time.
Family updates kept short and clear
After sessions or visits, we send a brief, readable update to the family. Nothing clinical — just a plain note on what happened and anything worth noting.
We say no when it is right to
If a family asks for something outside our scope — a regulated service, a medical opinion — we say so clearly and suggest where to look. We do not stretch to fill gaps that are not ours to fill.
Home Support for Older Adults in Kuala Lumpur
For many Malaysian families, the question of how to keep an older relative comfortable at home is not a new one — it is an ongoing conversation that shifts as life changes. Nuri was built to be a useful part of that conversation: a team you can contact when you want practical help with specific aspects of home life, without needing to commit to a long contract or explain your situation from scratch every time.
Our three areas of work — Caregiver Guidance Workshops, Technology Connection Help, and Festive & Occasion Support — each address a different kind of moment that families in the Klang Valley commonly face. The workshops help family members understand what day-to-day life looks like from an older person's perspective and how to arrange a home routine that works for everyone. The technology sessions focus on one or two communication tools that genuinely get used, rather than a full device course that becomes overwhelming. And the occasion support is about making family gatherings feel well-organised without the stress of trying to coordinate everything alone.
Nuri works with families in Kuala Lumpur, Petaling Jaya, Subang Jaya, Cheras, Ampang, and across the broader Klang Valley area. If you are not sure whether your location falls within our service area, please call or send a message and we will let you know straight away.
Get Started
Speak with Someone from Our Team
We are easy to reach by phone or message. A short conversation is usually enough to work out what, if anything, would be helpful for your household.
Contact Nuri