What Families Say
Experiences Shared by Families We Have Worked With
We let families describe their own experience. The accounts below come from households in Kuala Lumpur who have used our services.
Back to Home180+
Families across the Klang Valley
4.8
Average satisfaction from family feedback
5 yrs
In home support in Kuala Lumpur
94%
Families who returned for a second service
Client Reviews
Feedback from Families in Kuala Lumpur
Names and areas used with permission. Reviews reflect actual engagements.
Siti Lailah binti Hamid
Daughter, Ampang
"The Caregiver Guidance Workshop gave me a way to think about my mother's routine that I had not considered before. The printed guide is still on the fridge. I felt like I was being spoken to as someone competent, not as someone who needed to be managed."
May 2025 · Caregiver Guidance Workshops
Lim Kok Wei
Son, Subang Jaya
"My father had never used a smartphone. After the technology sessions, he calls me on WhatsApp Video most evenings. It took a few visits to get there, and the person from Nuri was patient through all of it. The large-print card by the charger is still there and he refers to it."
April 2025 · Technology Connection Help
Priya Nair
Daughter-in-law, Petaling Jaya
"We used Nuri for my mother-in-law's 70th birthday gathering. I had tried to organise it myself the year before and it was exhausting. This time Lena handled the plan and coordination, and I was actually present at the party rather than running around. That was worth a lot."
May 2025 · Festive & Occasion Support
Ahmad Hafizuddin
Son, Cheras
"I work overseas most of the year and was struggling to understand how my parents' day-to-day arrangements were working. The workshop sessions helped my sister, who lives nearby, feel more confident about what to do in various situations. We both attended the last session together over video call."
April 2025 · Caregiver Guidance Workshops
Tan Chew Hwa
Daughter, Kepong
"Getting the technology help set up took two visits rather than one, which was fine — David mentioned upfront that it might take a bit longer given my mother's device. The refresher visit a few weeks later was the part that made the biggest difference. She had forgotten two things and he sorted them out quickly."
May 2025 · Technology Connection Help
Rajeswari Arumugam
Granddaughter, Shah Alam
"We arranged Nuri's occasion support for our Deepavali family gathering at my grandmother's house. She has not hosted in three years because it became too much. This year she sat and enjoyed it properly. She told me afterwards that it was the best one in a long time."
April 2025 · Festive & Occasion Support
In More Detail
A Closer Look at Two Family Situations
These are composite accounts based on common situations we encounter. Identifying details have been changed.
Technology Connection Help — A Household in Wangsa Maju
The Situation
An 82-year-old woman living alone wanted to stay in better contact with two children in Singapore and one in Johor Bahru. Her family had tried to set up a tablet previously but the process had been rushed and confusing. The device was sitting unused on the kitchen table.
What Nuri Did
Three sessions over two weeks. First session: setup and a single video call practice. Second session: photo sharing and how to receive messages. A large-print card was left beside the tablet. The refresher visit four weeks later covered two points she had become uncertain about.
What Changed
Her children now receive video calls two or three times a week. The eldest reported that their mother seemed more settled — having a regular contact point appeared to reduce the sense of distance. The family describes the refresher visit as the part that made the difference.
"She called me on the right app. I nearly cried." — Son, Singapore
Festive & Occasion Support — A Hari Raya Gathering in Bangsar
The Situation
An older couple wanted to host their extended family at home for Hari Raya for the first time in four years. Previous occasions had fallen to the couple's eldest daughter to manage almost entirely, which had become exhausting and had affected how she experienced the day.
What Nuri Did
Planning began two weeks before the occasion. Lena from Nuri coordinated the arrangement of seating, the arrival and departure timing of helpers, and the preparation order for the morning. An occasion plan was shared with the family the week before. Lena was present from mid-morning until early afternoon.
What Changed
The eldest daughter described being able to arrive as a guest rather than as an organiser. The couple's reaction was the detail most mentioned — they were present and relaxed in a way that had not been possible in several years. The family has since used the occasion service a second time.
"I sat down for the whole meal. First time in years." — Eldest daughter
Reach Nuri
Contact Details
Address
No. 22, Jalan Sultan Ismail, 50250 KL
Office Hours
Mon–Fri 9am–6pm
Sat 9am–1pm
Credentials
Professional Affiliations and Recognitions
Malaysia Family Services Network
Recognised member, 2023–2025
KL Community Impact Award
Shortlisted, Home & Community Support, 2024
Adult Learning Practitioners' Forum
Contributing member, 2024–2025
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